Chicora London - Refunds & Returns Policy

At Chicora London, your satisfaction is our priority. We aim to provide high-quality products and a smooth shopping experience. Please review our returns policy below.

1. Returns Eligibility

We accept returns for items that are unused, unopened, and in their original packaging.

Due to hygiene reasons, we cannot accept returns if items have been worn, opened, or used. Please carefully inspect your order upon arrival before use.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery.

We may request photo evidence to process your request. Once approved, we will provide instructions and arrange a replacement or refund.

3. Incorrect Orders

If you receive the wrong item, please contact us within 7 days of delivery.
We will arrange a replacement or refund accordingly.

4. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

Intimate apparel
Items that have been worn or opened
Products that come into direct contact with the body

Please review product descriptions carefully before purchasing.

5. Sale Items (IMPORTANT)

Items purchased during a sale or promotion are final sale and cannot be returned or refunded.

6. Refund Processing

Once your return is received and inspected, we will notify you by email.

If approved:

Refunds are issued to your original payment method
Processing time: within 7 days

Please note:

Shipping costs are non-refundable
Return shipping costs are the customer’s responsibility

7. How to Initiate a Return

To request a return, please contact us via our Contact page.
Our team will guide you through the process.

8. Return Shipping

Please ensure your return is securely packaged.
We strongly recommend using a tracked shipping service, as we are not responsible for lost returns.

9. Exchanges

We do not offer exchanges for used or opened items.

If you received a damaged, defective, or incorrect item, please follow sections 2 or 3.

At Chicora London, we value your trust and aim to provide the best possible service.

If you have any questions, feel free to contact our support team.

Chicora London Team